M&M Custom Gifts
SHIPPING POLICY
Unless noted, Umbrellas are made to order within 10 to 14 business days.
If you need your order sooner, please note there is a $20 order rush fee that must be paid on top of the cost of your item(s).
If your order takes a few days to process, this will result in a delay in the processing of your order.
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RETURN & EXCHANGE POLICY
No item is processed until FULL payment has been received. All items are made to order. There are NO refunds for made to order items after supplies have been ordered. Supplies are ordered 24 hours after the payment is cleared.
Refunds & Damaged Goods:
In what I anticipate to be very rare circumstances, the only items that are eligible for refund are items that arrive in a damaged condition. Photographic proof of damage-on-arrival (no exceptions), with the damaged packaging, a photo, and the damaged goods may be required (to be received via e-mail to info@mmcustomgifts.com) within 24 hours of receipt of the damaged item for refund less all shipping charges to be considered. Refund requests will not be entertained more than 24 hours after an item is marked "delivered."